CUSTOMER SUPPORT SPECIALIST – EMAIL & LIVE CHAT
About this role
Job title: CUSTOMER SUPPORT SPECIALIST – EMAIL & LIVE CHAT
Overview
The Elite Roster is hiring experienced Customer Support Specialists to join their talent pool and work with international clients.
What you'll do
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Handle customer conversations through email and live chat
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Assist with orders, shipping, returns, exchanges, refunds, sizing, and product concerns
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Respond clearly, professionally, and efficiently
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Manage multiple live chat conversations when required
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Follow client policies, workflows, and escalation procedures
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Use customer support tools, templates, and knowledge bases
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Document customer interactions accurately
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Escalate complex concerns when necessary
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We're looking for
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Previous customer service experience
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Email and/or live chat support experience strongly preferred
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E-commerce customer service experience is an advantage
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