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Customer Support Specialist
Bumpa
onsite
Nigeria Posted Jun 30, 2026
About this role
Customer Support Specialist
Bumpa - Customer Support Specialist
Job Details
- Merchant Support & Issue Resolution
- Serve as a primary point of contact for merchants across live chat, phone, email, WhatsApp, and social media.
- Respond to merchant inquiries promptly with clear, accurate, and helpful information.
- Support merchants with common issues such as product uploads, order management, store setup, and basic payment-related questions.
- Follow internal processes and support guides to troubleshoot and resolve issues efficiently.
- Escalate more complex or technical issues to the relevant teams while keeping merchants informed of progress.
- Take ownership of merchant issues and ensure they are fully resolved or properly handed over.
Customer Experience & Satisfaction
- Deliver fast, friendly, accurate, and consultative support to merchants.
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