Customer Support Officer
About this role
Customer Support Officer
we're passionate about off-grid energy. Salpha Energy is a for profit social business and manufactures honest, reliable solar products designed to help people living off the electric grid.
Job Summary
- We are seeking a proactive and articulate Customer Service Officer to join our Communications Department.
- In this role, you will be responsible for crafting clear, compelling messaging around our solar energy solutions while delivering excellent customer support.
- You’ll play a key part in communicating our mission, supporting customer engagement, and reinforcing our brand as a leader in clean energy.
Specific Responsibilities
- Serve as a first point of contact for customer inquiries via phone and chats.
- Provide timely, accurate, and empathetic responses to client questions and concerns.
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