Customer Support Officer
About this role
Job title: Customer Support Officer Monthly Compensation: ₦150,000 - ₦200,000 Reports to: Fleet & Driver Operations Manager
Role Summary
Provide first-line support to ProTaxi riders and drivers, ensuring that questions, complaints and trip-related issues are resolved quickly and professionally.
Key Responsibilities
- Respond to rider and driver enquiries across phone, chat, email and other support channels.
- Resolve first-line issues relating to trips, payments, accounts, bookings and the ProTaxi app.
- Escalate technical, safety, payment and operational issues to the appropriate team.
- Follow up on unresolved cases and ensure customers receive timely updates.
- Maintain accurate records of customer complaints and resolutions.
- Identify recurring customer issues and share insights with Operations and the ProDevs product team.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
AI rewrites and formats your CV so it reads well and gets past screeners.
Get your match percentage for this exact role before you spend time applying.
Send a polished application in one click — no retyping the same details.
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.