Customer Support
About this role
Bank of Scotland - Customer Support - Kirkwall
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JOB TITLE: Customer Support
LOCATION(S): Albert Street, Kirkwall HOURS: 28 hours a week, working across Monday to Friday only
WORKING PATTERN: Part-time ANNUAL SALARY: £20,960, increasing to £21,560 after 6 months
HOURLY SALARY: £14.39 , increasing to £14.80 after 6 months
What you’ll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
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