Customer Support Analyst
About this role
Customer Support Analyst
A division of Harris; NorthStar is seeking a Customer Support Analyst to join our growing support team. As a successful candidate you will manage and investigate customer support tickets while ensuring timely responses and updates. You will troubleshoot application issues across web, API, and server environments, analyze configurations, logs, and code where required, and track issues through to resolution or escalation. You will document solutions and contribute to the internal knowledge base while communicating with customers through chat and ticketing systems. The role requires strong prioritization skills and the ability to diagnose and resolve technical issues efficiently across multiple system layers.
In this role, you will report to Manager, Customer Success and you will be supported by a great team in providing exceptional, proactive customer service.
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