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Customer Support Agent
Harris Computer
remote
Remote - Alberta Posted Sep 10, 2026
About this role
Job title: Customer Support Agent
Duties and Responsibilities
- Support customers by listening to their concerns. You will do this by gathering information, diagnosing the problem, and analyzing their needs. Taking into account their urgency and the complexity of the concern, in order to resolve the request. Noting the importance of escalating the concern to the team with the appropriate expertise as required to support the customer in the fastest way possible.
- Conduct the necessary research to answer customer questions by collaborating with others within the organization as needed
- Effectively responding to all customer requests in a timely fashion, exhibiting professional responses in all communications ensuring all requests are closed to the customers satisfaction
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