Customer Support & Admin Specialist
About this role
Customer Support & Admin Specialist
Job Type Full Time , Onsite Qualification Experience 2 years Location Imo City Owerri Job Field Administration / Facilities , Customer Care, Success and Service Salary Range ₦50,000 - ₦100,000/month
Reports to: Chief Operating Officer (COO) We are looking for an organised, empathetic, and tech-savvy Customer Support & Admin Specialist to support our users and assist with day-to-day administrative and operational tasks from our Owerri office.
Key Responsibilities
- Respond to customer enquiries through live chat, support tickets and email, primarily using tawk.to.
- Guide Seekers and Providers through registration, verification, service listings, bookings and platform features.
- Resolve account, login, messaging, payment, cancellation and refund enquiries.
- Troubleshoot basic app issues and escalate technical problems appropriately.
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