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Customer Success Manager – Strategic Accounts
Twilio
Full-timeUSD 200,000
Remote – United States (excluding certain areas) Full-time Posted Sep 7, 2026
About this role
Job title: Customer Success Manager – Strategic Accounts
Responsibilities
In this role, you'll:
- Ensure customer success by driving full value realization of the Segment platform
- Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy
- Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing
- Cultivate strong relationships with IT, engineering, and development teams to drive engagement
- Identify and expand opportunities to deepen customer engagement and account growth
- Collaborate with internal teams to optimize implementations and resolve complex technical challenges
- Build and nurture new stakeholder relationships to unlock expansion opportunities
- Partner with Sales on account renewals and expansion strategies
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