Customer Success & Implementation Specialist

Nerdbug

Contract

Lagos, Nigeria (Remote) Contract Posted Sep 3, 2026

About this role

Lead onboarding and software adoption for new clients (law firms and lawyers)
Provide first-line customer support, troubleshoot issues, and test new features
Track client health metrics and manage customer interactions in HubSpot
Gather customer feedback and identify renewal or expansion opportunities
STAR DETAILS
Experience level: Mid-level (3–5 years experience)
Employment type: Contract
Work schedule: Full-time / Remote
Deadline: Not stated
Other details: Law degree is not required; requires leading product demos and coordinating data migrations.

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