Customer Success Engr
About this role
NetApp
Job Summary
AWS Customer Success Engineer
Join NetApp Cloud Customer Success as an AWS Customer Success Engineer (CSE). In this customer-facing technical role, you will serve as a trusted advisor to strategic cloud customers and a partner to NetApp and AWS account teams. You will translate business priorities into actionable technical adoption plans, orchestrate cross-functional execution, and help customers realize value from NetApp cloud storage and data management solutions.
Job Responsibilities
- Serve as the primary technical success advisor for assigned strategic AWS customers.
- Guide customers through launch, migration, optimization, and scale phases of their cloud adoption journey.
- Develop customer success plans with defined outcomes, milestones, owners, risks, and consumption targets.
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