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Customer Success Consultant (SME) – Analytical Products
Elsevier
flexible
Posted Sep 16, 2026
About this role
Elsevier – Customer Success Consultant (SME) – Analytical Products
Responsibilities
- Coordinate with Customer Success Managers and Customer Education teams to support successful adoption and advanced use of Analytics Products, including SciVal and Scopus, leveraging deep product, bibliometric and scientometric expertise.
- Maintain strong knowledge of Elsevier AI solutions and the broader generative AI technology landscape, applying this knowledge to relevant customer and business needs.
- Support customers with complex use cases, change management and process improvement to help them maximise value from Elsevier’s Analytics solutions.
- Align Elsevier’s capabilities with current and potential customer priorities and position our solutions relative to competitors.
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