Customer Service Support - German language

In This Role, Your

Responsibilities

Will Be:

• Manage customer orders, product returns, quotations, and pre-sales and post-booking activities with a high degree of accuracy and attention to detail.
• Handle inbound and outbound customer interactions across phone, email, and chat channels to resolve inquiries and provide timely support.
• Partner with sales teams by supporting opportunity management activities and fulfilling operational requests throughout the customer lifecycle.
• Collaborate with multiple departments, systems, and business processes to remove obstacles and help customers achieve their goals efficiently.
• Provide differentiated operational support aligned with customer needs and business requirements.
• Deliver a consistent and positive customer experience by following established processes, service standards, and operating procedures.