Customer Service Specialist 3 month FTC
About this role
The role
We’re looking for a confident and experienced Customer Service Specialist to join our Global Contact Centre, championing our brand values: “The Customer is the Boss” and “One Team.” This is the ideal opportunity for someone to take ownership, independence, and influence to every customer interaction.
You’ll be at the centre of global customer engagement, handling customer enquiries across phone, emails, live messaging, across all topics and regions, with a strong focus on exceptional phone support, our most human and personal channel.
As a skilled communicator and brand ambassador, you’ll act with confidence and care, handling everything from everyday queries to complex and escalated issues end to end—delivering empathetic, luxury service as standard that truly reflects our customer-first values, whilst delivering a high volume output and maximised productivity.
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