Customer Service Representative
About this role
Wecleanit Services Limited
Customer Service Representative
- Job Type Full Time , Onsite
- Qualification BA/BSc/HND
- Experience 2 years
- Location Lagos
- Job Field Customer Care, Success and Service
Job Summary
The Customer Relationship Manager will be responsible for managing client relationships, ensuring customer satisfaction, handling inquiries and complaints, driving customer retention, and supporting business growth through excellent service delivery.
Key Responsibilities
- Build and maintain strong relationships with existing and prospective clients.
- Serve as the primary point of contact for customer inquiries and concerns.
- Ensure timely resolution of customer complaints and service issues.
- Conduct regular client follow-ups to assess satisfaction levels.
- Develop and implement customer retention strategies.
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