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Customer Service Representative

Tarkett
hybrid
Calhoun, Georgia, United States Posted Sep 1, 2026

About this role

Customer Service Representative

What you’ll do

  • Process customer orders accurately through ERP and customer portals, ensuring pricing, quantities, shipping details, and delivery requirements are correct.
  • Serve as the primary point of contact for assigned accounts, responding to inquiries regarding orders, product availability, pricing, and deliveries.
  • Monitor open orders, communicate status updates, and coordinate order changes, cancellations, and revisions.
  • Verify inventory availability, reserve materials as required, and support customers with product and stock-related inquiries.
  • Coordinate freight quotes, shipment scheduling, delivery requirements, tracking, and transportation-related issues.
  • Manage freight claims, damages, shortages, returns, and replacement orders, ensuring documentation is complete and issues are resolved promptly.

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