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Customer Service Representative, Service Centre
Intact Insurance
onsiteCAD 47,100 - 57,500 / year
Toronto, Ontario, CAN Posted Aug 27, 2026
About this role
About the role
We’re looking for a Customer Service Representative to join our growing team at the Toronto Service Centre (64 Fordhouse Blvd)! This is a full-time/permanent opportunity.
What you'll do here:
- Be responsible for providing fast-paced front-line customer service within the Service Center.
- Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
- Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
- Respond to internal and external customer enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
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