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Customer Service Representative, Service Centre

Intact Insurance
onsiteCAD 47,100 - 57,500 / year
Toronto, Ontario, CAN Posted Aug 27, 2026

About this role

About the role

We’re looking for a Customer Service Representative to join our growing team at the Toronto Service Centre (64 Fordhouse Blvd)! This is a full-time/permanent opportunity.

What you'll do here:

  • Be responsible for providing fast-paced front-line customer service within the Service Center.
  • Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
  • Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
  • Respond to internal and external customer enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.

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