Customer Service Representative
About this role
Customer Service Representative
We are looking for a Customer Service Representative to support resident lease renewal activities for a real estate and property organization in Tustin, California. This Long-term Contract opportunity is ideal for someone who excels in customer communication, retention-focused service, and detailed follow-through. In this role, you will guide residents through renewal options, address questions clearly, and help ensure a smooth and accurate renewal experience.
Responsibilities
- Engage with residents in a detail-oriented and respectful manner, helping them understand renewal choices and encouraging continued occupancy.
- Prepare, send, and track lease renewal offers while following up to confirm residents have received and reviewed all details.
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