Customer Service Representative
About this role
Customer Service Representative
Global Pay Limited is a global payment company that values financial and social inclusion. The company provides innovative payment solutions that break down physical borders, boundaries, and social status to enable everyone to enjoy financial and social inclusion.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, live chat, and social media channels.
- Resolve transaction disputes, failed payments, and account issues in line with service level agreements.
- Escalate complex technical or compliance-related issues to the appropriate internal teams.
- Maintain accurate records of customer interactions and complaints in the CRM/ticketing system.
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