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Customer Service Representative

Emerson Electric Co.
hybrid
Bayan Lepas, Pulau Pinang, Malaysia Posted Sep 14, 2026

About this role

Customer Service Representative

The Senior Customer Service Representative (Senior CSR) is a key member of our global Shared Service Center organization, delivering exceptional support and service to customers throughout the sales and post-sales journey. In this role, you will manage complex customer interactions, resolve escalations, support order management processes, and lead operational improvement initiatives. You will partner with cross-functional teams to enhance the customer experience, drive process efficiency, and support business growth while serving as a trusted resource for both customers and colleagues.

Responsibilities

Will Be:

  • Manage customer quotations, orders, product returns, repairs, and related transactions with accuracy and efficiency.

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