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Customer Service Representative
Cigna Group
remoteUSD 18 - 19 / hour
Remote (United States) Posted Sep 14, 2026
About this role
Customer Service Representative - Accredo - Remote
End Date: September 16, 2026 (1 day left to apply)
RESPONSIBILITIES
- Assist patients and prescribers through inbound/outbound phone calls or web support.
- Represent Accredo to new patients joining our pharmacy for the first time.
- Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
- Serve as a liaison between patients and internal expert teams.
- Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures.
- Maintain high call volume productivity, handling an average of 30-50 calls daily.
- Adhere to scheduled work hours and meet performance metrics.
QUALIFICATIONS
- High School Diploma or GED required.
- 2+ years of customer service experience.
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