Customer Service Representative
About this role
Customer Service Representative
As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.
Key Responsibilities
- Client Communication & Scheduling:
- Answer calls and emails promptly with professional, friendly service
- Schedule appointments based on client needs and veterinarian availability, including forward booking
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