Customer Service Rep
About this role
The Customer Service Rep helps customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.
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Maintain thorough knowledge of sales programs, products and policies relative to the processing of custom orders.
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Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms and discounts.
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Color coordinate logo thread colors to products where necessary, and create/maintain logo detail history through entries into database/logo library.
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Work with the Operations Manager, graphic designers and vendors to ensure accurate and timely artwork creation and order fulfillment.
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Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.
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