Customer Service Rep
About this role
Job Description
Customer Service Rep builds relationships with our customers and collaborates with internal teams to solve customer needs. You will use our processes and technology to manage shipments and communicate updates to the customer and our internal teams. You will be partnered with our sales professionals to manage the customer's account from order entry through shipment, proactively addressing changes to meet on-time delivery and quality customer metrics.
RESPONSIBILITIES
- Manage the customer's account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.
- Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.
- Meeting all internal customer SLA's
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