Customer Service Officer
About this role
Customer Service Officer
Deadline: Not specified
Job Type Full Time Qualification
Experience
- Location Lagos
- Job Field Customer Care, Success and Service
Job Summary
To deliver exceptional customer service by managing online customer interactions, processing orders, ensuring proper packaging and dispatch, and maintaining Kuddy Cosmetics’ reputation for quality and professionalism across digital platforms.
Job Responsibilities
Online Customer Management: Respond promptly to customer inquiries via WhatsApp, TikTok, and Instagram messages. Provide accurate product information and skincare guidance. Handle difficult customers with patience, empathy, and professionalism.
Order Processing: Attend to online orders efficiently. Ensure goods are properly packaged and dispatched on time. Track deliveries and resolve order-related issues.
Customer Engagement:
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