Customer Service Expert
About this role
Job title: Customer Service Expert
Job Overview
Reporting to the Team Leader of the Customer Contact Centre, the Customer Service Expert will guide our customers through their shopping journey, ensuring an exceptional and memorable experience.
Your primary responsibility will be to serve as the main point of contact for customers across North America for ALDO Group banners including ALDO, SPERRY, CALL IT SPRING, and G.H. BASS. You will support customers through incoming calls, chats, and emails while creating personal connections that strengthen brand loyalty across all banners.
This role requires the ability to communicate in both French and English, as our team services customers across North America, including a high volume of customers from the United States.
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