Customer Service Expert (French speaking, YIS Transport Reagents)
About this role
Job title: Customer Service Expert (French speaking, YIS Transport Reagents)
Responsibilities
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Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management
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Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management
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Follow up on customer requests and operational tasks, ensuring high satisfaction levels
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Collaborate with team members to continuously improve processes and enhance customer experience
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Manage billing documents, return and diversion cases with efficiency and precision
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Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities
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Profile
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Good French and English language skills (Level B2 or higher)
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Excellent communication skills and a trusted team player
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