Customer Service Assistant
About this role
CUSTOMER SERVICE ASSISTANT
Under general supervision, provides assistance to the public in-person or in a call center setting, accurately processing motor vehicles and property tax transactions in accordance with the Code of Iowa. Collects payment from the general public.
Illustrative Examples of Work
- Provides comprehensive assistance to the general public, in-person and via the telephone; researches vehicle and tax resources, accurately answers inquiries, completes and processes all required vehicle and property tax transactions; ensures accuracy, completeness, and legitimacy of documents submitted.
- Provides excellent customer service to the public in a timely manner by assisting customers at the counter and via the telephone.
- Collects and records payment for property taxes, mobile home taxes, special assessments, tax sale redemptions, and other real estate taxes and fees.
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