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Customer Service Agent
InstaHR
onsite
Nairobi Posted Sep 16, 2026
About this role
InstaHR
Deadline: Not specified Customer Service Agent
- Job Type Full Time , Onsite
- Qualification BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE , MBA/MSc/MA , Others
- Experience 1 year
- Location Nairobi
- Job Field Customer Care, Success and Service
Main responsibilities
- Receive and process customer inquiries (via phone and email);
- Optimize communication and relationships with various stakeholders;
- Report, follow up, document and take action to resolve all ongoing issues until they are resolved;
- Inform customers on products and services offered;
- Perform data entry;
- Perform any other duties as assigned by the immediate supervisor or related to the position.
Desired qualifications/requirements for the position :
- Excellent English
- Minimum 1 year experience in customer service
- Excellent listening and communication skills
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