Customer Relationship Officer
About this role
Customer Relationship Officer
We are seeking a Customer Relationship Officer to manage and grow after-sales relationships with key customers, ensure fleet portfolios meet manufacturer standards, and drive budgeted after-sales revenue.
Responsibilities
- Build and maintain relationships with assigned key customers’ decision makers for after-sales
- Ensure all sales customers assigned are converted to after-sales customers
- Ensure the customer fleet portfolio is managed according to manufacturer standards
- Achieve budgeted revenue for after-sales, develop and own the opportunity funnel
- Coordinate with credit control for monthly reconciliation of key customer accounts, ensuring no outstanding debt beyond approved periods
- Ensure proper services are delivered to customers promptly
Requirements
- Bachelor’s degree in Business Administration or related field
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