Customer Facing & Order Management Representative
About this role
Essity is hiring a Customer Facing & Order Management Representative for its South Central team, based in Zeist (Netherlands), Mannheim (Germany), or Madrid (Spain), working in a hybrid model. Fluency in French and English is required, as the role serves customers across the South Central region daily in both languages.
You will be the primary point of contact for customers, working closely with Sales, Marketing, and internal specialist teams to manage customer interactions, resolve queries, and coordinate order-related activities. Responsibilities include first-call resolution, proactive communication, order management in line with service standards, and using the C4 platform to manage exception-based tasks.
- Act as main point of contact for customers, Sales, and Marketing teams
- Resolve customer requests and complaints efficiently
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