Customer Experience Specialist

Zerohash

remote

Remote (Philippines-based)

About this role

Zerohash – Customer

Specialist
Location & Work Hours: Fully remote (Philippines-based) | Working U.S. business hours
zerohash is looking for a Customer

Specialist to join our high-performing CX team. In this role, you will deliver exceptional, human-centered support across B2C and B2B channels, helping customers navigate complex inquiries around KYC, digital asset transactions, and account management.
You will act as a trusted front-line communicator, bringing sound judgment, empathy, and technical curiosity to every interaction. Rather than relying on rigid scripts, you will take full ownership of issue resolution, ensuring every client receives accurate, clear, and thoughtful guidance.
This is a permanent, full-time, fully remote position for candidates based in the Philippines capable of working U.S. business hours.

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