Customer Experience Officer
About this role
Section: Requirements B. Sc./HND in Hospitality, Business Administration, Communications or related field 3–5 years’ experience in customer service, hospitality or similar role Proven record of meeting service and/or sales targets in a fast-paced environment High emotional intelligence and ability to manage difficult customer situations Proficiency in MS Office and CRM systems (Zoho or similar)
Section: Responsibilities Manage customer inquiries, bookings, reservations and service requests Drive revenue by achieving 70–100% conversion targets Resolve customer feedback and complaints promptly Upsell and cross-sell relevant services Ensure seamless and consistent customer experiences across all touchpoints
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