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Customer Experience Officer (Audit Experience)
Group: Linkedin Profile Jobs
NGN 200,000 / month
Lagos Island, Nigeria Posted Sep 10, 2026
About this role
Section: Overview Customer Experience Officer with Audit Experience based in Lagos Island, Nigeria. Section: Responsibilities
- Resolve and escalate customer complaints and digital banking issues.
- Review transactions, records, and processes for accuracy and compliance.
- Identify discrepancies, control gaps, and process weaknesses.
- Support audit, compliance, and quality assurance activities.
- Maintain accurate records and prepare service/audit reports. Section: Requirements
- HND/B.Sc. in Business Administration, Accounting, Finance, Computer Science, IT, or related fields.
- 1–3 years’ experience in Customer Service, Customer Experience, Audit, Compliance, or Operations.
- Audit, compliance, control, or quality assurance experience is highly preferred.
- Knowledge of mobile/internet banking platforms.
- Strong analytical, communication, customer service, and problem-solving skills.
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