Customer Experience Manager

Softcat

hybrid

Marlow, Birmingham, Bristol, Glasgow, Leeds, Manchester, Newcastle, South Coast

About this role

Job title: Customer

Manager, you will help shape Softcat's customer experience strategy by turning customer insight, complaint trends and operational data into meaningful improvements across the business. Working closely with stakeholders across multiple departments, you will drive initiatives that enhance customer outcomes, support the Voice of the Customer programme, and contribute to the Softcat Cares complaint and escalation framework. Acting as a customer advocate and improvement lead, you will ensure feedback is translated into measurable business value and lasting operational change.

Acting as a customer advocate, using customer feedback, operational data and insights to drive meaningful and sustainable improvements

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