Customer Experience Executive
About this role
Section: About the Role We are seeking an experienced Customer Experience Executive to improve customer experience across the Group’s cleaning, laundry, facility management, and logistics businesses. The role will focus on customer satisfaction, service quality, relationship management, and continuous improvement. Section: Key Responsibilities
- Develop and implement customer experience initiatives across business units.
- Standardize customer service processes and promote a customer-centric culture.
- Build and maintain strong customer relationships.
- Manage and optimize the CRM system and customer data.
- Monitor customer service standards and coordinate complaint resolution.
- Conduct customer satisfaction surveys and service reviews.
- Analyse customer feedback, complaints, and service trends to identify improvements.
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