All jobs
F
Customer Experience (CX) Optimization Specialist
FairMoney
Hybrid
Lagos, Nigeria Hybrid Posted Sep 22, 2026
About this role
Customer Experience (CX) Optimization Specialist FairMoney Location: Lagos Work Mode: Hybrid
Requirements
- Bachelor’s Degree in a relevant field.
- 3+ years’ experience in CX Operations, Contact Centre, Business Operations, Business Intelligence, or Process Improvement.
- Strong SQL and BigQuery experience.
- Strong Tableau dashboard development experience.
- Hands-on experience with Freshdesk, Freshchat, Freshcaller, or other Freshworks products.
- Strong stakeholder management and project coordination skills.
- Experience working with Product and Engineering teams.
- Experience in a Customer Experience or Contact Centre environment is an added advantage.
Read the full description on TalentApply
Create a free account to see the complete job description, how well your CV matches this role, and apply in one click.
Clean up your CV
AI rewrites and formats your CV so it reads well and gets past screeners.
See how you score
Get your match percentage for this exact role before you spend time applying.
Apply professionally
Send a polished application in one click — no retyping the same details.
Track it easily
Follow every application in one place instead of digging through your inbox.
Free account · No card required
Your next opportunity starts here
Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.