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Customer Experience and Retention Officer
Acabado Products International Limited
onsite
Lagos Posted Jun 18, 2026
About this role
Job title: Customer Experience and Retention Officer
Customer Experience and Retention Officer at Acabado
Job Summary
- Acabado Products International Limited is seeking a proactive and customer-focused Customer Experience and Retention Officer to enhance customer satisfaction, strengthen customer relationships, and improve customer loyalty.
- The successful candidate will be responsible for ensuring exceptional customer experiences across all touchpoints, resolving customer concerns efficiently, implementing retention strategies, and supporting initiatives that drive repeat business and long-term customer value.
Key Responsibilities
- Customer Experience Management:
- Serve as the primary point of contact for customer inquiries, complaints, and feedback.
- Ensure prompt, professional, and satisfactory resolution of customer issues.
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