Customer Enablement Partner
About this role
Job title: Customer Enablement Partner
Job Summary
The Customer Enablement Partner (CEP) is responsible for driving customer outcomes, adoption, and engagement across a portfolio of clients. Partnering closely with Account Managers, the CEP leverages customer data, business insights, and industry best practices to help customers maximize the value of Edenred's solutions and achieve their organizational goals. Serving as a trusted advisor, the CEP provides consultative recommendations, supports executive business reviews, and coordinates cross-functional efforts to address customer needs and improve outcomes.
Essential Functions: Duties and Responsibilities
- Monitor engagement metrics, platform utilization, and participation trends to identify risks and opportunities
- Transform data into actionable insights and customer-focused recommendations
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