Customer & Driver Operations Officer
About this role
Job title: Customer & Driver Operations Officer
Monthly Compensation: ₦250,000 - ₦300,000
Reports to: Fleet & Driver Operations Manager
Role Summary
Own driver onboarding, documentation and day-to-day driver administration while supporting the operational relationship between ProTaxi and its driver network.
Key Responsibilities
- Onboard new drivers onto ProTaxi.
- Collect and verify required driver documentation.
- Coordinate licence, permit and compliance documentation with the compliance consultant.
- Train drivers on the ProTaxi platform and operating procedures.
- Manage driver records, vehicle assignment documentation and onboarding status.
- Handle driver operational questions and non-customer-service escalations.
- Manage driver communications and community channels.
- Support the Fleet & Driver Operations Manager with driver performance follow-up.
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