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Customer Contact Centre Advisor - Mandarin
DHL
onsite
Lagos, Nigeria Posted Sep 8, 2026
About this role
Customer Contact Centre Advisor Job at DHL
Role Context
- The Customer Service Advisor (Frontline) serves as the first point of contact for DHL customers, confidently and knowledgeably providing the full suite of DHL customer service offerings including booking, enquiries, shipment status, and tracking to all parties contacting DHL via the customer service hotline and other contact modes.
- This role is essential to providing an efficient and professional service to DHL customers through prompt, courteous, and accurate responses to customer enquiries.
- This position requires fluency in Mandarin Chinese to effectively serve our growing Chinese-speaking customer base in Nigeria and across West Africa.
- The incumbent will handle customer interactions in both English and Mandarin, ensuring seamless communication and exceptional service delivery to our diverse international clientele.
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