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Customer Care & Service Administrator
Peoplelink Consultants Ltd
onsite
Nairobi Posted Sep 17, 2026
About this role
Customer Care & Service Administrator
- Job Type Full Time
- Qualification Diploma , Vocational
- Experience
- Location Nairobi
- Job Field Customer Care, Success and Service
RESPONSIBILITIES
- Receive and respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate information on services, schedules, processes, and service requirements.
- Coordinate, schedule, and follow up on customer appointments and pending requests.
- Record customer data, service requests, complaints, and follow-up actions accurately.
- Collaborate with internal departments to ensure timely resolution and customer updates.
- Handle customer complaints professionally and escalate complex matters to supervisors.
- Assist in converting customer inquiries and opportunities into completed service requests.
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