Customer Care Advocate
About this role
Job title: Customer Care Advocate
Job Description
Job Summary
The Customer Care Advocate provides essential support across pre/post-sales, ensuring a smooth order management, service scheduling, customer communication. You will handle inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are important.
You will report to the Team Leader, Customer Care and have a hybrid schedule working in Noida, India.
Your Responsibilities:
- Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
- Order / Order Return maintenance, supply schedules, and customer/distributor coordination.
- Schedule calls and follow up on service requests.
- Handle requests for company materials and documentation.
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