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Customer Care Advisor
ZEISS
onsite
Birmingham, England Posted Sep 17, 2026
About this role
ZEISS
Your Role
The role of Customer Care Advisor will involve:
- Acting as a first point of contact for our customers and delivering a high-quality customer experience.
- Providing excellent customer service and creating positive experiences for customers.
- Promptly responding to and resolving customer queries and issues.
- Working to achieve first-contact resolution wherever possible.
- Communicating professionally with customers by telephone, email, live chat, and other written communication channels.
- Collaborating with colleagues within the Customer Care team and across the wider business to resolve customer queries and provide effective solutions.
- Supporting customers to ensure high levels of customer satisfaction.
- Taking a proactive and customer-centric approach to service delivery.
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