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Customer Account Specialist
C.H. Robinson
hybrid
Monterrey, Nuevo Leon Mexico Posted Sep 10, 2026
About this role
Duties and Responsibilities
The duties and responsibilities of this position consists of, but are not limited to, the following:
Customer Experience and Growth:
- Cultivate and maintain strong, trust-based relationships with customers, adeptly addressing their needs and surpassing expectations.
- Anticipate customer requirements and provide timely solutions, fostering long-term satisfaction and loyalty.
- Resolve conflicts diplomatically, prioritizing the preservation of customer relationships.
- Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.
- Execute operational tasks such as order creation, load assignment, and tracking with precision and efficiency.
- Ensure the accuracy and integrity of all operational data, including financial details and order adjustments.
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