Core Support - Full Stack Engineer (.Net, JS, React)
About this role
Core Support - Full Stack Engineer (.Net, JS, React)
Project description
As a Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
Responsibilities
- Triage & Incident Ownership
- Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
- Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
- Maintain accurate, real-time incident timelines and post-incident documentation.
- Troubleshooting & Restoration
- Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
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