Contact Center Senior Department Manager, Consumer Service
About this role
Contact Center Senior Department Manager, Consumer Service
Job Summary
The Contact Center Senior Department Manager is responsible for the leadership, production, and administration of a department of Contact Center Team Leaders and Specialists. Accountable for ensuring specialists provide superior client services by resolving internal and/or external client inquiries, account servicing, resolving client issues and problems, exploring opportunities to sell additional products and services and making qualified sales referrals. Responsible for strategic positioning and direction of a department. Department Managers are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key.
Essential Functions
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