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Collections & Recovery Lead
SCALE mPower
onsiteNGN 250,000 - 600,000 / month
Ilupeju, Lagos Posted Sep 4, 2026
About this role
Job title: Collections & Recovery Lead
Location: Ilupeju, Lagos
Employment Type: Full-time
Job Summary
- The Collections & Recovery Lead is responsible for overseeing collections and recovery operations within an assigned state.
- The role involves managing Collections and Recovery Specialists (CRSs), monitoring portfolio performance, driving recovery activities, conducting collection audits, investigating anomalies, and ensuring that collection targets and portfolio quality standards are achieved.
- The ideal candidate must possess strong leadership, analytical, investigation, and debt recovery skills.
Responsibilities
Collections & Recovery Team Management:
- Manage, supervise, and coordinate the activities of Collections and Recovery Specialists (CRSs) across the assigned state.
- Set clear performance expectations and monitor CRS productivity and effectiveness.
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