Collections Analyst
About this role
Collections Analyst
Role Overview and Core Responsibilities
Manage a high-volume portfolio of business-to-business (B2B) customer accounts and drive the timely recovery of outstanding receivables. Proactively engage customers with overdue balances to develop and execute effective collection strategies and payment plans. Facilitate communication, information exchange, and relationship building needed to collect invoices within established contractual payment terms. Conduct scheduled collection calls and accurately document critical discussion points, commitments, and follow-up actions in the designated system. Investigate, analyze, and resolve invoice disputes in collaboration with external customers and internal business partners. Partner with Sales and other cross-functional teams to coordinate collection efforts and support cash flow objectives.
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