Cloud Operations Analyst
About this role
Cloud Operations Analyst
As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT’s Cloud/SaaS products and services.
The Role
- Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
- Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
- Provide support for production and non-production environments to ensure system uptime and expected service levels.
- Consider building automation scripts that improve internal tools and processes.
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